Shipping Policy

1. Scope of Policy

This Shipping Policy currently applies exclusively to sample orders processed through the Powervello Limited website. Shipping policies for bulk OEM and ODM production orders are negotiated and finalized on a case-by-case basis as part of the commercial agreement.

2. Dispatch Location and Carrier

All sample orders are dispatched directly from our European warehouse. We exclusively use DHL Express for shipping our samples to ensure fast, secure, and fully trackable delivery to our business customers.

3. Order Processing Time

Once your sample request is approved and the issued PayPal or iDEAL invoice has been fully paid, your order enters our dispatch queue.

Typical processing time at our European warehouse is 1 to 2 working days. Orders are not processed on weekends or local public holidays.

4. Estimated Delivery Time

After dispatch, DHL Express typically delivers within 1 to 3 working days to addresses in Germany and the Netherlands, and within 2 to 4 working days to other EU member states. Please note that these are estimated transit times provided by the carrier and are not guaranteed.

5. Shipping Costs

Shipping costs are calculated based on the destination address, package weight, and dimensions. The exact shipping fee is clearly itemized and included in the PayPal or iDEAL invoice sent to you prior to payment. We do not apply hidden handling fees.

6. Tracking Your Sample

As soon as your sample is dispatched, our sales team will send you a confirmation email containing the DHL tracking number and a link to track your shipment in real-time.

7. Duties, Taxes, and Customs

Because samples are shipped from our European warehouse to addresses within the European Union, they are not subject to customs import duties.

For B2B transactions within the EU, standard reverse-charge VAT mechanisms may apply depending on your country’s regulations and the provision of a valid VAT number. The buyer is responsible for ensuring compliance with local tax regulations regarding the receipt of B2B goods.

8. Damaged or Lost Shipments

We take great care in packaging our samples securely. However, if your package arrives damaged, or if it is lost in transit, please follow these steps:

  • Report immediately: Notify our sales team within 7 days of the expected delivery date or receipt of damaged goods.
  • Provide evidence: For damaged packages, please provide photographs of the outer box, the product, and the packaging materials before disposing of them. DHL requires this evidence to process a claim.
  • Resolution: Powervello will work with DHL to initiate a carrier investigation. In the case of confirmed loss or carrier-caused damage, we will arrange a replacement sample or issue a refund at our discretion.

9. Incorrect Shipping Address

It is the buyer’s responsibility to provide an accurate and complete shipping address when submitting a sample request. Powervello is not liable for delays or lost shipments caused by incorrect address information provided by the buyer. If a package is returned to us due to an insufficient address, additional shipping fees may apply to re-dispatch the sample.