Privacy Policy

1. Introduction

POWERVELLO LTD (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of our business clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage in business transactions with us.

As a UK-based entity processing the personal data of individuals in the European Union (EU) and the United Kingdom (UK), we comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. In accordance with Article 27 of the GDPR, we have appointed an EU representative. Their contact details are available on our Imprint/Legal Notice page.

2. Data We Collect

As a B2B manufacturer, we primarily process business contact data. We do not collect sensitive personal data. The personal data we may collect includes:

  • Contact Details: Name, job title, business email address, business phone number, and company address.
  • Company Information: Company name, registration number, and VAT identification number.
  • Order and Transaction Data: Sample order requests, shipping addresses, and payment status. (Note: We do not process or store full credit card details; payments are handled securely by our payment providers).
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a Contract: Processing your data to fulfill sample orders, prepare quotations, and deliver goods.
  • Legitimate Interests: Managing B2B relationships, assessing buyer qualifications, and protecting our business interests.
  • Legal Obligation: Retaining records for accounting, tax, and customs compliance purposes.
  • Consent: When you explicitly agree to receive marketing communications or when you accept non-essential cookies on our website.

4. How We Use Your Data

We use your personal data strictly for B2B business purposes, including:

  • Reviewing and qualifying sample order requests.
  • Issuing PayPal or iDEAL invoices and processing payments.
  • Arranging shipping and delivery through DHL.
  • Communicating with you regarding OEM/ODM projects, quotations, and customer support.
  • Maintaining business records for accounting and legal compliance.
  • Analyzing website usage to improve our online services (anonymized where possible).

5. Data Sharing and Recipients

We do not sell your personal data to third parties. We only share your data with trusted partners necessary to fulfill our business obligations:

  • Payment Service Providers: PayPal and iDEAL payment gateways, to process approved sample invoices.
  • Logistics Partners: DHL Express, to arrange and track the delivery of your samples.
  • IT and Hosting Providers: Companies that host our website and provide customer support tools.
  • Legal and Tax Advisors: When necessary for compliance and business operations.

6. International Data Transfers

As a UK-based company, some of your data may be transferred to and processed in the United Kingdom or China (where our manufacturing facility is located).

We ensure that any international transfer of personal data is protected by appropriate safeguards. For transfers to China, we rely on Standard Contractual Clauses (SCCs) and strict confidentiality agreements to ensure your data is processed in accordance with GDPR standards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Business and order data is typically kept for the duration of our commercial relationship and for a period of up to 7 years thereafter, as required by UK tax and accounting laws. Website usage data is generally anonymized or deleted after 12 months.

8. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: To request a copy of the personal data we hold about you.
  • Right to Rectification: To correct any inaccurate or incomplete data.
  • Right to Erasure: To request the deletion of your data, subject to legal retention requirements.
  • Right to Restrict Processing: To limit how we use your data under certain circumstances.
  • Right to Object: To object to the processing of your data based on legitimate interests.
  • Right to Data Portability: To receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact our sales team or data protection officer through our website.

9. Cookies

Our website uses cookies to improve your browsing experience, analyze site traffic, and remember your preferences. Essential cookies are necessary for the website to function correctly. Non-essential cookies (such as analytics or marketing cookies) are only set after you have given your explicit consent via our cookie banner. You can withdraw your consent at any time by adjusting your browser settings. For more details, please refer to our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures (TOMs) to protect your personal data against unauthorized access, loss, or alteration. This includes secure data storage, encrypted communications, and restricted access controls within our organization.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. The “Last updated” date at the top of this policy indicates when the latest revisions were made.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact our sales team via the contact form on our website. Our team will respond to your inquiry within 1 working day.