Refund & Return Policy
1. Overview
At Powervello, we want every customer to have confidence when purchasing our products.
This Refund & Return Policy explains the conditions and procedures for requesting returns, refunds, and replacements for orders placed through the Powervello website.
By placing an order with us, you agree to the terms outlined below.
2. Return Eligibility
Customers may request a return within 14 days after receiving their order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must include all original packaging, accessories, and documentation.
- The return request must be submitted within the applicable return period.
- Proof of purchase must be provided.
Returned products that show signs of use, damage, missing accessories, or altered packaging may not qualify for a refund.
3. How to Request a Return
To request a return, please contact our customer service team before sending any products back.
Please provide:
- Order number
- Customer name
- Product details
- Reason for return
- Photos or videos if the product has a defect or damage
Once your request is approved, we will provide the return instructions.
Products returned without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless:
- The product received is defective.
- The wrong product was shipped.
- The product was damaged during delivery.
For approved returns caused by an issue on our side, Powervello will provide an appropriate solution, including replacement or refund.
We recommend using a tracked shipping service when returning products, as we cannot be responsible for items lost during return transportation.
5. Refund Process
Once we receive and inspect the returned product, we will notify you of the refund approval status.
If approved:
- Refunds will be issued to the original payment method.
- Refund processing usually takes 5–10 business days depending on your payment provider.
- Original shipping costs are non-refundable unless the return is caused by an error on our side.
6. Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
After review, we may provide:
- Replacement product
- Repair solution
- Partial refund
- Full refund
The solution will depend on the specific situation.
7. Non-Returnable Items
Returns are not accepted for:
- Products damaged due to misuse, accidents, or improper handling.
- Products modified or repaired without authorization.
- Products missing original accessories or packaging.
- Products returned after the return period has expired.
- Customized products made according to customer specifications.
8. Order Cancellation
Orders may be cancelled before shipment confirmation.
Once an order has been shipped, cancellation requests will be handled according to our return procedure.
For customized or specially prepared orders, cancellation may not be possible once production or preparation has started.
9. Exchanges
If you receive a defective or incorrect product, we can arrange a replacement after reviewing your request.
Replacement availability depends on stock status and product condition.
10. Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact our customer support team.
Email: SERVICE@POWERVELLO.COM
Our team will respond within 1 working day.
11. Policy Updates
Powervello reserves the right to update or modify this Refund & Return Policy at any time.
Changes will become effective once published on this page.